NO-ONE
IS FAULT-FREE. 
THE KEY FACTOR
IS HOW FAULTS
ARE HANDLED.

alt

TO ERR IS HUMAN. MISTAKES CAN HAPPEN. WHAT IS IMPORTANT IS THAT WE ALWAYS TALK OPENLY TO OUR CUSTOMERS ABOUT THEM. BECAUSE THIS IS THE ONLY WAY WE CAN GET TO THE BOTTOM OF WHY THEY HAPPEN. AND IMPROVE OUR PERFORMANCE TOGETHER.